Ordering Online from darkplanets.com

How do I buy goods from darkplanets.com?
If you wish to pay by credit or debit card then please use the online shopping system. This method of payment is instant, secure and provides you with automated emails regarding the progress of your order and tracking details once your order has been dispatched. For help with using the online shopping system, see Shopping on darkplanets.co.uk. If you wish to purchase items by telephone or post, please see below.

How will I know that you`ve received my order?
After your order has passed through our security checks we will send you a confirmation email detailing the exact order received.

When will my order be dispatched?
We aim to dispatch all orders same day if received by 4pm.

How will I know if the order has been sent?
Once your order is packaged and due to be dispatched, you will be sent another email to let you know that it`s on its way. This email will contain all relevant shipping information and the tracking number for your parcel.

How do I change or cancel an order?
If you wish to change or cancel an order please Contact Us quoting your name and order number or phone us on 0870 748 7135 any time between 10am and 6pm Monday to Friday or 10am and 1pm on Saturdays. It would be helpful if you could have the following details to hand:
· Customer name
· Order number
· Date of the order
Orders are normally processed immediately so we may have already packaged your order and made arrangements for it to be sent to you. If this is the case then we cannot always stop the order from being sent. Please see our returns section for further details on our returns policy.

Order acceptance policy
Order acceptance and the completion of the contract between you and us will take place on the dispatch of the products ordered to you unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions.
Our inability to accept an order may be a result of one of the following:
· The product you ordered being out of stock
· Our inability to obtain authorisation for your payment
· The identification of a pricing or product description error
· If there are any problems with your order, we will contact you by email or telephone as soon as practicable.

The sales contract is therefore completed in England. We reserve the right to reject any offer to purchase by you at any time.

Ordering over the phone or by post

If you would prefer to place your order by phone, please call us on 0870 748 7135 between 10am and 6pm, Monday to Friday or 10am and 1pm on Saturdays.

If you wish to order by post, please see here.